In fact, the last firmware update for all affected models was in March 2016.įurthermore, HP printers that were not connected to the Internet and couldn't have had received the update also showed the same error. Wanting to take a look at what the firmware update introduced in order to create a workaround, 123inkt discovered that that there was no firmware update. A day later, an HP spokesperson told 123inkt that a firmware update was to blame for all non-functional private label cartridges. feels HP blaming the issue on a firmware update is Misleading.ġ23inkt says it contacted HP asking for details on the error, but they received an initial response from the company saying that HP staffers didn't know the source of the error. Printing experts at the Dutch company said that only HP printers seem to be affected, and only those using private label ink cartridges, like the ones sold by the Dutch company.įurther tests revealed that all the HP printers started showing the error on the same day, and that printers around the world were affected, not just the Netherlands. The company says that it carried out intensive tests to discover the cause of this error. Replace the cartridges and resume printing.' The following ink cartridges appear to be missing or damaged. 123inkt, a Dutch reseller of printer ink cartridges, has accused HP of intentionally sabotaging non-HP ink cartridges via a failure date, pre-programmed in the firmware of some HP laser ink printers.Īccording to the Dutch company, thousands of HP printers that were using non-HP ink cartridges started displaying an error on September 13, 2016, that read: 'Cartridge Problem.

Hp officejet pro 8610 ink installation